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a topic or scroll down. |
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General |
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Q |
How does
your site work? I don't understand the concept. |
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A |
Please
follow this link:
About |
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Q |
Do I
need to be able to accept cookies? |
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A |
To perform
a search, you do not need cookies enabled.
However, to register or use Account Manager you need to
have cookies enabled. To see how to activate or
enable cookies click
here. |
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Privacy Level |
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Q |
What is
the difference between the Privacy Level "Display
Details" and "Notify First". |
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A |
Display
Details: When your number is searched and
found and your Privacy Level is set to Display Details,
the following pieces of information are displayed to the
searcher:
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Privacy Level
- New
Number
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Business Name (if supplied)
- Date
of Registration
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Number of Times the number was searched
-
Online form to contact you
Notify First: When your number is searched and
found and your Privacy Level is set to Notify First, the
following pieces of information are displayed to the
searcher:
-
Privacy Level
-
Online form to contact you
Once
you are registered, you can login at any time and change
your privacy level through Account Manager. Please
also see our
Privacy Policy
and
Account
Manager |
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Registration |
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Q |
How long
after registration is my old number searchable? |
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A |
Immediately. |
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Q |
How much
does it cost to register? |
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A |
Registration is free
and any numbers registered are searchable for 6 months
from the registration date. Registration renewal
does cost, see
FAQ : Renewals and Fees Page. |
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Q |
So what
can I do once registered? |
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A |
As a
registered user you can can use Account Manager
to: |
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Change
your e-mail address |
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Change
your password |
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Change the
Privacy Level of any
registered numbers |
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Add
additional old and new telephone numbers to your account |
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View any
business names associated with your numbers. |
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See how
many times their number has been searched |
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See when
their registration expires |
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Q |
There
were five of us in a house share all having the same old
number but different new numbers, can we all still
register? |
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A |
Yes.
When somebody performs a search on your old number, they
will be presented with a list of all the new numbers
registered that are associated with that old number.
See an example
here. |
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Renewals and Fees |
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Q |
Following the 6 month free period, how do I renew my
registration. |
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A |
30 days before your registration expiry, we will contact
registered users about how to renew their registration. |
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Q |
I have
just renewed my registration for 2 years, what happens after the
registration period? |
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A |
For
example if you registered a telephone number on 1st June
2004 for 2 years, this record will expire on 2nd June
2006. 2 weeks before your registration expires, we
will send you a Registration Expiry Notification.
You can then either:
- Do
nothing which will result in the removal of your
telephone number from our database.
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Login into Account Manager and re-register the number
anytime after the expiry date.
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Q |
How
long can I register for? |
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A |
You can
register from 1 to 5 years. After this period you
must re-register if you want your number to searchable.
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Searching |
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Q |
What
should I see when a number I search is found? |
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A |
There are
three possible outcomes:
- The
number is found and the user has set their Privacy
Level to Display Details, see display details example
here
- The
number is found and the user has set their Privacy
Level to Notify First, see notify first example
here
- The
number is found and has multiple new numbers
associated with it, see multiple numbers example
here
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Account
Manager |
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Q |
What is
the Account Manager? |
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An area
where each registered user can:
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Change their e-mail address
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Change their password
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Change their privacy level
- Add
additional old and new telephone numbers to their
account
- See
how many times their number has been searched
- See
when their registration expires
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Q |
How do I
access Account Manager? |
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A |
After you
have registered, you can then login into Account
Manager. If you have already registered, you can
login at anytime.
You can
login here or
register here. |
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Q |
What
e-mail notifications do you send out? |
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A |
We send
out an e-mail notification whenever:
- You
change your e-mail address
- You
change your password
- You
request a password reminder
- You
change your privacy level
- When
somebody finds your number and contacts you using an
online form
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Registration Expiry Notification: An e-mail informing
you that your registration is about to expire.
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Privacy |
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Q |
What is
your Privacy policy? |
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A |
Please
follow this link:
Privacy Policy |
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Q |
Do you
display Names and e-mails to anybody? |
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A |
We never
display anybody's name or e-mail address to anybody.
If somebody wants to get in touch with you then they
must do so via an online contact form.
An online contact form is made available whenever a
number is successfully searched. |
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Costs
and Payment |
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Q |
Do you
charge for this service? |
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A |
Registration is free
and any numbers registered are searchable for 6 months
from the registration date. Registration renewal
does cost, see
FAQ : Renewals and Fees Page. |
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Q |
What is
your refund policy? |
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A |
There is
really no need to issue a refund. Our pricing
structure is quite simple as is the service. If
for any reason we do need to issue a refund it is offered at the
discretion of mynumberhaschanged.com.
If you
have any queries or issues you'd like to discuss, please
fell free to
Contact Us. |
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Q |
Do you
charge for registering additional changed numbers? |
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A |
Yes we do,
please see
Fees.
If you have already registered, you can add more numbers
to your account through Account Manager. You must
login
here. |
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Q |
Do I
have to pay online? |
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A |
Our site
is data driven so checks need to be made to the validity
of data stored. This is tied in with the PayPal
payment system which is a highly secure and popular way
to make online payments. |
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